Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Category: – Customer Service/Experience
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Christmas hoverboard customers need clear guidance
Christmas hoverboard customers need clear guidance says Matt Dyer of Sabio. Following the news this week…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Customer Expectation Impacting Business Performance
Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is…