Investment in the contact centre has included the Bank’s ‘video banking service’, which allows callers to communicate face-to-face with agants via their computers, smartphones and tablets, 24 hours a day.
Ashok Vaswani, chief executive of Personal and Corporate Banking, said:
“Colleagues at our Liverpool contact centre play a very important role in helping our customers to bank with us in ways that are most convenient for them.
“The investment we have made to improve the design and use of this centre has meant we can offer new opportunities for colleagues to develop their careers at Barclays as well as welcome new recruits to the team from outside the bank.
“With exceptional customer service a priority, we want to recruit colleagues who bring the right values and who are passionate about creating the best possible outcomes for our customers.”
Additional InformationFor additional information on Barclays Wavertree Contact centre operation visit their Website
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