* CallMiner
Strelley Hall, Main Street, Strelley Village, Nottingham, NG8 6PE.
Agent Coaching & Monitoring
+19
Agent Motivation Agent Scoring Analytics Artificial Intelligence Back Office Contact Centre Satisfaction Contact Centre Technology Customer Experience Employee Satisfaction Hosted Solutions Integrated Contact Centre Systems Natural Language Understanding (NLU) PCI Compliance Performance Management Quality Monitoring/Reporting Sales Performance Training Workforce Management Workforce Optimisation
Call Centre Management Association (CCMA)
PO Box 125, Sandbach, Cheshire, CW11 2FF. United Kingdom
FourNet
3 Scholar Green Road, Cobra Court, Manchester. M32 0TR.
ACD
+23
Agent Desktop Analytics Applications Integration Call Analysis Call Recording Consultancy Customer Feedback Customer Interaction Diallers Hosted Solutions IVR Managed Services Multi-Channel Solutions PCI Compliance Performance Management Process Analysis Self Service Strategic Planning Training Unified Communications Virtual Solutions Voice Recording Workforce Management