– Aspect Software
15 Pressing Lane, Hayes, Middlesex. UB3 1EP. United Kingdom
ACD
+42
Acoustics, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Channel Management, Channel of Choice, Cloud Solutions, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Data Management, Disposable Mobile Apps, Hosted Solutions, Intelligent Routing, Interactive Text Response (ITR), IVM, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Natural Language Understanding (NLU), OFCOM Compliant, Outbound Dialling, Performance Management, Predictive Outbound Dialling, Premise Solutions, Quality Management, Quality Monitoring/Reporting, Role based Capabilities, Screen Recording, Self Service, Skill Based Routing, Speech Automation, Voice Recording, Workforce Management,
– TTEC
4th Floor, Salisbury House, Finsbury Circus, London. EC2M 5QQ. United Kingdom
Agent Assisted Card Payments
+81
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Back Office, Blending Solutions, Call Analysis, Call Deflection, Call Handling, Call Substitution, Change Management, Channel Management, Channel of Choice, Cloud Solutions, Consultancy, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Experience, Customer Satisfaction, Employee Satisfaction, Engagement, Events & Conferences, FaceBook & WhatsApp Messaging, Gamification, Helpdesks, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVM, IVR, IVR Payments, Knowledge Base, Knowledge Management, Leadership & Management, Managed Services, Mobile Messaging, Mobile Solutions, Multi-Site Routing, Natural Language Understanding (NLU), OFCOM Compliant, Omni-Channel, Outbound Dialling, Outsourced Services, PCI Compliance, Performance Management, Predictive Outbound Dialling, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Salesforce Management, Screen Recording, Self Service, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Strategic Planning, Support Desks, Surveys, Technology, Text Messaging, Training, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Web Self Service, Workforce Management, Workforce Optimisation,
Foehn Ltd
Goodwin House, 5 Union Court, Richmond, Surrey. TW9 1AA. United Kingdom
ACD
+63
Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Artificial Intelligence, Assessment Framework Association, Auto Attendant, Back Office, Benchmarking, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, CTI, Customer Communications, Customer Experience, Customer ID & Verification, Diallers, Hosted Solutions, Integrated Contact Centre Systems, Intelligent Routing, Interactive Voice Messaging, IVR, Knowledge Base, Knowledge Management, Managed Services, Mobile Apps, Multi-Site Routing, OFCOM Compliant, Omni-Channel, Outbound Dialling, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Service Desk, Skill Based Routing, SMS Messaging, Social Media, Software Solutions, System Redundancy, Unified Communications, Virtual Agents & Chatbots, Virtual Solutions, Visual Communications, Voice Messaging, Voice of the Customer, Voice Recording, Web Self Service, Workforce Management, Workforce Optimisation,