– Aspect Software
15 Pressing Lane, Hayes, Middlesex. UB3 1EP. United Kingdom
ACD
+42
Acoustics, Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scoring, Agent Scripting, Analytics, Channel Management, Channel of Choice, Cloud Solutions, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Data Management, Disposable Mobile Apps, Hosted Solutions, Intelligent Routing, Interactive Text Response (ITR), IVM, Knowledge Base, Knowledge Management, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Natural Language Understanding (NLU), OFCOM Compliant, Outbound Dialling, Performance Management, Predictive Outbound Dialling, Premise Solutions, Quality Management, Quality Monitoring/Reporting, Role based Capabilities, Screen Recording, Self Service, Skill Based Routing, Speech Automation, Voice Recording, Workforce Management,