The largest awards programme that recognises contact centre talent in the UK
Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry.
Why? Because when you win, you have really deserved it.
Organiser
For over 30 years, the CCMA (Call Centre Management Association), as the longest established contact centre industry body, has been dedicated to supporting contact centre leaders across the UK.
Founded on the principles of sharing best practice and networking to improve skills and knowledge, the CCMA is a thriving community that represents leaders from a huge cross-section of the industry.
Membership of the largest contact centre community offers unique opportunities, such as free annual benchmarking of 25+ KPIs, access to become an Accredited Contact Centre with the Contact Centre Standards Framework, free entry into the UK National Contact Centre Awards, free tickets to the UK National Contact Centre Conference, invites to Executive Networking Dinners and Leadership Forums, and other exclusive events for members-only. Members also benefit from discounted training through the UK National Contact Centre Academy, the industry’s training partner.
To support the industry further, the CCMA conducts regular original research for download, including the annual Voice of the Contact Centre Consumer research, the Evolution of the Contact Centre tracking the industry’s progress and Good Practice Guides on a variety of topics.
Venue
Old Billingsgate Market is the name given to what is now a hospitality and events venue in the City of London, based in the Victorian building that was originally Billingsgate Fish Market, the world’s largest fish market in the 19th century
1 Old Billingsgate Walk, London, EC3R 6DX
