Helping global outsourcers and technology companies to increase their presence in the UK and across Europe. Extensive knowledge of outsource and customer service industry and specific vertical sectors; Automotive, Retail, Travel and Financial services.
- Researching, writing and achieving externally published articles in the national B2B, CX, contact centre, outsourcing and vertical sector press.
- Award winning – vast knowledge and success in winning UK and European awards; 2019 “Best Outsourced Contact Centre” “Employer of the Year” and many more
- Working with Global industry analysts; Frost & Sullivan, Gartner, Nelson Hall, Ovum 2019 “Leader in the Global Contact Center Outsourcing Market “
- Lead Generation – innovative campaigns using press articles for prospecting and client loyalty, thought leadership and whitepapers for prospecting
- B2B social media and interactive blogs -Ensuring news is regularly shared and prominent through clever use of twitter/linkedin/google plus. Industry blogs; using topical news and industry trends to encourage interaction with clients and prospects.