– Medallia

Contact Centre Supplier Directory

– Medallia

Medallia is the pioneer and market leader in Experience Management.

Medallia’s award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.

Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Whether you are looking to empower agents or operational teams, Medallia can help create better experiences for your teams and your customers.

The Latest News From Medallia

 

The 2022 Contact Centre Trifecta of Pain: Increasing Workloads

The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates

The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire

Medallia acquires Mindful, Leader in Contact Centre Callback Technology

Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech

Best Practices for Building a Customer Experience Team

Achieving a High-Performance Contact Centre Culture

The Future of the Contact Centre is Right Here Right Now

Contact Centre Trends: The Current State of Play

How to Improve CX Experience & Employee Engagement

The Future of Customer Service – Report Trends 2022

Contact Centre Staffing: How Many Agents Do You Need?

Employee Recognition Programmes to Try in Contact Centres

Contact Centre Performance Management

Prepping Your Contact Centre for the Christmas Period

Unlocking the Secrets to Remarkable CX in a Digital Age

Which Contact Centre Incentives Are Right for Your Agents?

Contact Centre eBook: Customer Service Trends for 2022

Humanised Customer Feedback: Must-Have for Contact Centres

eBook Download: Doing Contact Centre QA the Right Way

Contact Medallia

 

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