Conn3ct is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Unified Communications, Contact Centres, and Network Services.

Our truly vendor-agnostic capability allows us to build completely bespoke solutions for your business.

We deliver end-to-end digital transformation by refining your people, processes, and technology.

Our people are our key differentiator. Their extensive knowledge and experience will guide you seamlessly through the transformation journey to ensure it is painless and cost-effective.

Seasonal Demands Require Scalability and the Human Touch

Posted on 28 February 2020

What Does a Great Customer Experience Look Like?

Posted on 18 February 2020

Why AI is the Future of Cloud Contact Centre Technology

Posted on 13 February 2020

Wave Introduce Omnichannel Contact Centre Solution

Posted on 19 October 2019

How To Create a CX Strategy That Actually Delivers

Posted on 17 October 2019

5 Customer Experience Metrics You Need to Track

Posted on 2 October 2019

Connect Managed Services and G3 Comms Merge

Posted on 3 July 2019

The Power of AI to Reduce Contact Centre Costs

Posted on 20 May 2019

5 Automation Techniques to Increase Contact Centre Efficiency

Posted on 10 May 2019

Supermarket Uses Cloud Contact Centre Tech to Say Hello

Posted on 9 May 2019

Customer Experience in a Contact Centre is Everything

Posted on 8 May 2019

Artificial Intelligence is Transforming Contact Centres

Posted on 7 May 2019

Ways Amazon Connect Will Transform Customer Service

Posted on 6 March 2019

3 Lessons in Enhancing the Customer Experience

Posted on 28 February 2019

What is Digital Transformation in the Contact Centre?

Posted on 3 February 2019

How to Improve Customer Satisfaction with Self-Service

Posted on 30 January 2019

How to Use Chatbots to Enhance Customer Experience

Posted on 28 January 2019

Map Your Contact Centre Environment to the Customer Journey

Posted on 13 December 2018

Should your Contact Centre join the Cloud?

Posted on 5 November 2018

6 Best Uses for Chatbots in a Contact Centre

Posted on 18 September 2018

Alternatives to ‘Your Call Is Important To Us’ in the contact centre

Posted on 10 September 2018

3 Steps to Deliver Contact Centre Transformation

Posted on 6 September 2018

How Internet of Things Will Change the Contact Centre

Posted on 31 August 2018