Businesses Found: 36
ACDAgent DesktopAgent ScoringAnalyticsChannel ManagementChannel of ChoiceCloud SolutionsCustomer FeedbackCustomer SatisfactionCustomisable UI/UXData ManagementDisposable Mobile AppsHosted SolutionsIntelligent RoutingInteractive Text Response (ITR)IVRKnowledge BaseKnowledge ManagementMulti-Channel SolutionsMulti-Site RoutingMultimedia RecordingNatural Language Understanding (NLU)OFCOM CompliantOutbound DiallingPerformance ManagementPredictive Outbound DiallingPremise SolutionsQuality Monitoring/ReportingRole based CapabilitiesScreen RecordingSelf ServiceSkill Based RoutingSpeech AutomationVoice RecordingWorkforce Management
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.
ACDAgent DesktopAnalyticsBack OfficeCall BackCloud SolutionsContact Centre TechnologyCTICustomer ExperienceDiallersHosted SolutionsIVRMobile SolutionsMulti-Channel SolutionsMulti-Site RoutingMultimedia RecordingOutbound DiallingPBX/IP-PBXPerformance ManagementQuality Monitoring/ReportingSelf ServiceSocial MediaSoftware SolutionsSpeech AutomationVirtual SolutionsWorkforce Management
Thousands of companies and organisations of all sizes around the world rely on Genesys every day to delight customers by powering optimal customer experiences and journeys with the award-winning Genesys Customer Experience Platform.
IFS Customer EngagementPromoted
Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringAgent ScriptingAI and Agent Blended CommunicationsAnalyticsApplications IntegrationArtificial IntelligenceAudio Messages & BrandingBack OfficeBlending SolutionsCall AvoidanceCall BackCall DeflectionCall HandlingCloud SolutionsContact Centre TechnologyCRMCustomer CommunicationsCustomer ExperienceCustomer FeedbackCustomer ID & VerificationCustomer SatisfactionData ManagementData UnificationDiallersEmployee SatisfactionEngagementHosted SolutionsInbound and Outbound MessagingIntelligent RoutingInteractive Text Response (ITR)Interactive Voice MessagingIVMIVRKnowledge BaseKnowledge ManagementLeadership & ManagementMobile AppsMobile MessagingMobile SolutionsMulti-Channel SolutionsNatural Language Understanding (NLU)Omni-ChannelOutbound DiallingSaaSSelf ServiceService DeskSkill Based RoutingSMS MessagingSocial MediaSoftware SolutionsSpeech AutomationStrategic PlanningSupport DesksSurveysVirtual Agents & ChatbotsWallboardsWeb Self ServiceWebsite SolutionsWorkforce Management
IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. By bringing together disparate sources of data from multiple systems, our software solves complex customer service and support issues. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains.
Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.
ACDAgent DesktopAnalyticsApplications IntegrationCall AnalysisCall RecordingConsultancyCustomer FeedbackCustomer Interaction ManagementDiallersHosted SolutionsIVRManaged ServicesMulti-Channel SolutionsPCI CompliancePerformance ManagementProcess AnalysisSelf ServiceStrategic PlanningTrainingUnified CommunicationsVirtual SolutionsVoice RecordingWorkforce Management
4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.
Agent Coaching & MonitoringAgent EngagementAgent MotivationAgent ScoringBenchmarkingChange ManagementContact Centre TechnologyCustomer CommunicationsCustomer ExperienceCustomer FeedbackCustomer Interaction ManagementCustomer SatisfactionEmployee SatisfactionEngagementFaceBook & WhatsApp MessagingIVRKnowledge BaseLeadership & ManagementMulti-Channel SolutionsPerformance ManagementProactive Customer ContactReal TimeRole based CapabilitiesStrategic PlanningSurveysTechnologyTrainingVoice of the CustomerWorkforce ManagementWorkforce Optimisation
We measure and benchmark Performance, Employee Engagement and Customer Experience!
Call HandlingCloud SolutionsConsultancyContact Centre SatisfactionContact Centre TechnologyCTICustomer ExperienceCustomer SatisfactionHelpdesksHosted SolutionsIntegrated contact centre systemsIVRManaged ServicesMobile SolutionsMulti-Channel SolutionsMulti-Site RoutingMultimedia PlaybackMultimedia RecordingPBX/IP-PBXPCI CompliancePerformance ManagementProcess AutomationQuality Monitoring/ReportingSaaSScreen RecordingSocial MediaSoftware SolutionsTechnologyUnified CommunicationsVirtual SolutionsVoice RecordingWorkforce Management
Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration and Application Development are at the heart of the company’s expertise.
Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringBack OfficeCall HandlingCall RecordingConsultancyContact Centre TechnologyCustomer FeedbackHosted SolutionsMobile SolutionsPCI Compliance
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics, real time guidance and workforce management solutions.
The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.
AcousticsAgent Coaching & MonitoringAgent MotivationAgent ScoringAnalyticsArtificial IntelligenceBack OfficeContact Centre SatisfactionContact Centre TechnologyCustomer ExperienceEmployee SatisfactionHosted SolutionsIntegrated contact centre systemsNatural Language Understanding (NLU)PCI CompliancePCI DSSPerformance ManagementQuality Monitoring/ReportingSales PerformanceTrainingWorkforce ManagementWorkforce Optimisation
CallMiner is a proud provider of customer engagement analytics for improving company and agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.
ACDAgent Assisted Card PaymentsAgent DesktopApplications IntegrationAudio Messages & BrandingAuto AttendantBenchmarkingCall BackCall RecordingCloud SolutionsConsultancyContact Centre TechnologyCTICustomer ID & VerificationDiallerse-LearningEvents & ConferencesHosted SolutionsIVRIVR PaymentsMobile AppsMobile SolutionsMultimedia RecordingOutbound DiallingPBX/IP-PBXQuality Monitoring/ReportingScreen RecordingSelf ServiceSelf Service PaymentsSpeech AutomationSurveysUnified CommunicationsVoice Recording
Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest and most versatile Cloud Contact Centre & Communications Integration™ platform.
Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets.
Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.
Agent DesktopAgent ScoringAuto AttendantCall HandlingCustomer ID & VerificationIVRMulti-Site RoutingNearest Store/OfficeOutsourced ServicesPCI CompliancePCI DSSSpeech AutomationSurveysVoice Biometrics
Eckoh plc engaging your customers through multiple channels, as well as running a contact centre, is a huge challenge.
eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Encoded is a leading PCI DSS* compliant provider of interactive contact centre payment solutions. Encoded solutions are designed to fulfil three key objectives:
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction.
Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.