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CM Business Directory

Businesses Found: 36

IFS Customer EngagementPromoted

Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringAgent ScriptingAI and Agent Blended CommunicationsAnalyticsApplications IntegrationArtificial IntelligenceAudio Messages & BrandingBack OfficeBlending SolutionsCall AvoidanceCall BackCall DeflectionCall HandlingCloud SolutionsContact Centre TechnologyCRMCustomer CommunicationsCustomer ExperienceCustomer FeedbackCustomer ID & VerificationCustomer SatisfactionData ManagementData UnificationDiallersEmployee SatisfactionEngagementHosted SolutionsInbound and Outbound MessagingIntelligent RoutingInteractive Text Response (ITR)Interactive Voice MessagingIVMIVRKnowledge BaseKnowledge ManagementLeadership & ManagementMobile AppsMobile MessagingMobile SolutionsMulti-Channel SolutionsNatural Language Understanding (NLU)Omni-ChannelOutbound DiallingSaaSSelf ServiceService DeskSkill Based RoutingSMS MessagingSocial MediaSoftware SolutionsSpeech AutomationStrategic PlanningSupport DesksSurveysVirtual Agents & ChatbotsWallboardsWeb Self ServiceWebsite SolutionsWorkforce Management

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. By bringing together disparate sources of data from multiple systems, our software solves complex customer service and support issues. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains.  

JabraPromoted

Contact Centre TechnologyHeadsetsUnified Communications

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.  

4net Technologies Ltd

ACDAgent DesktopAnalyticsApplications IntegrationCall AnalysisCall RecordingConsultancyCustomer FeedbackCustomer Interaction ManagementDiallersHosted SolutionsIVRManaged ServicesMulti-Channel SolutionsPCI CompliancePerformance ManagementProcess AnalysisSelf ServiceStrategic PlanningTrainingUnified CommunicationsVirtual SolutionsVoice RecordingWorkforce Management

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.  

Business Systems

Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringBack OfficeCall HandlingCall RecordingConsultancyContact Centre TechnologyCustomer FeedbackHosted SolutionsMobile SolutionsPCI Compliance

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics, real time guidance and workforce management solutions.  

Call Centre Management Association

Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.  

CallMiner

AcousticsAgent Coaching & MonitoringAgent MotivationAgent ScoringAnalyticsArtificial IntelligenceBack OfficeContact Centre SatisfactionContact Centre TechnologyCustomer ExperienceEmployee SatisfactionHosted SolutionsIntegrated contact centre systemsNatural Language Understanding (NLU)PCI CompliancePCI DSSPerformance ManagementQuality Monitoring/ReportingSales PerformanceTrainingWorkforce ManagementWorkforce Optimisation

CallMiner is a proud provider of customer engagement analytics for improving company and agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.  

ContactBabel

Consultancy

ContactBabel is the leading analyst firm for the contact centre industry.  

Corptel - Agent

HeadsetsHelpdesks

Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets.  

CorptelUK

Contact Centre TechnologyHeadset RefurbishmentHeadsetsUnified Communications

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.  

eg Solutions Plc

Back OfficeBlending SolutionsHosted SolutionsSoftware SolutionsSupport DesksWorkforce Management

eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.  

Encoded

Agent Assisted Card PaymentsIVROnline PaymentsPCI CompliancePCI DSSRecurring (Tokenisation) PaymentsSelf Service PaymentsVirtual Terminal Payments

Encoded is a leading PCI DSS* compliant provider of interactive contact centre payment solutions. Encoded solutions are designed to fulfil three key objectives:  

Inisoft

Agent DesktopBlending SolutionsOmni-ChannelUnified Communications

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.  

KURA

Outsourced ServicesSoftware Solutions

KURA provides award winning outsourced contact centre services from its four locations across the UK.  

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