CM Business Directory

Aspect SoftwarePromoted

ACD Agent Desktop Agent Scoring Analytics Channel Management Channel of Choice Cloud Solutions Customer Feedback Customer Satisfaction Customisable UI/UX Data Management Disposable Mobile Apps Hosted Solutions Intelligent Routing Interactive Text Response (ITR)IVR Knowledge Base Knowledge Management Multi-Channel Solutions Multi-Site Routing Multimedia Recording Natural Language Understanding (NLU)OFCOM Compliant Outbound Dialling Performance Management Predictive Outbound Dialling Premise Solutions Quality Monitoring/Reporting Role based Capabilities Screen Recording Self Service Skill Based Routing Speech Automation Voice Recording Workforce Management

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.

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GenesysPromoted

ACD Agent Desktop Analytics Back Office Call Back Cloud Solutions Contact Centre Technology CTI Customer Experience Diallers Hosted Solutions IVR Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Recording Outbound Dialling PBX/IP-PBX Performance Management Quality Monitoring/Reporting Self Service Social Media Software Solutions Speech Automation Virtual Solutions Workforce Management

Thousands of companies and organisations of all sizes around the world rely on Genesys every day to delight customers by powering optimal customer experiences and journeys with the award-winning Genesys Customer Experience Platform.

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IFS Customer EngagementPromoted

Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Agent Scripting AI and Agent Blended Communications Analytics Applications Integration Artificial Intelligence Audio Messages & Branding Back Office Blending Solutions Call Avoidance Call Back Call Deflection Call Handling Cloud Solutions Contact Centre Technology CRM Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Data Management Data Unification Diallers Employee Satisfaction Engagement Hosted Solutions Inbound and Outbound Messaging Intelligent Routing Interactive Text Response (ITR)Interactive Voice Messaging IVM IVR Knowledge Base Knowledge Management Leadership & Management Mobile Apps Mobile Messaging Mobile Solutions Multi-Channel Solutions Natural Language Understanding (NLU)Omni-Channel Outbound Dialling SaaS Self Service Service Desk Skill Based Routing SMS Messaging Social Media Software Solutions Speech Automation Strategic Planning Support Desks Surveys Virtual Agents & Chatbots Wallboards Web Self Service Website Solutions Workforce Management

IFS Customer Engagement provides a complete solution to transform the contact centre: combining omni-channel contact technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. By bringing together disparate sources of data from multiple systems, our software solves complex customer service and support issues. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains.

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JabraPromoted

Contact Centre Technology Headsets Unified Communications

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.

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4net Technologies Ltd

ACD Agent Desktop Analytics Applications Integration Call Analysis Call Recording Consultancy Customer Feedback Customer Interaction Management Diallers Hosted Solutions IVR Managed Services Multi-Channel Solutions PCI Compliance Performance Management Process Analysis Self Service Strategic Planning Training Unified Communications Virtual Solutions Voice Recording Workforce Management

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.

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Britannic Technologies

Call Handling Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Satisfaction Helpdesks Hosted Solutions Integrated contact centre systems IVR Managed Services Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Playback Multimedia Recording PBX/IP-PBX PCI Compliance Performance Management Process Automation Quality Monitoring/Reporting SaaS Screen Recording Social Media Software Solutions Technology Unified Communications Virtual Solutions Voice Recording Workforce Management

Britannic Technologies is an independent, award-winning systems integrator. VoIP and Contact Centres, Cloud Hosting, Voice and Data Networking, Systems Integration and Application Development are at the heart of the company’s expertise.

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Business Systems

Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Back Office Call Handling Call Recording Consultancy Contact Centre Technology Customer Feedback Hosted Solutions Mobile Solutions PCI Compliance

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics, real time guidance and workforce management solutions.

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Call Centre Management Association

Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

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CallMiner

Acoustics Agent Coaching & Monitoring Agent Motivation Agent Scoring Analytics Artificial Intelligence Back Office Contact Centre Satisfaction Contact Centre Technology Customer Experience Employee Satisfaction Hosted Solutions Integrated contact centre systems Natural Language Understanding (NLU)PCI Compliance PCI DSS Performance Management Quality Monitoring/Reporting Sales Performance Training Workforce Management Workforce Optimisation

CallMiner is a proud provider of customer engagement analytics for improving company and agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

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ContactBabel

Consultancy

ContactBabel is the leading analyst firm for the contact centre industry.

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Content Guru

ACD Agent Assisted Card Payments Agent Desktop Applications Integration Audio Messages & Branding Auto Attendant Benchmarking Call Back Call Recording Cloud Solutions Consultancy Contact Centre Technology CTI Customer ID & Verification Diallers e-Learning Events & Conferences Hosted Solutions IVR IVR Payments Mobile Apps Mobile Solutions Multimedia Recording Outbound Dialling PBX/IP-PBX Quality Monitoring/Reporting Screen Recording Self Service Self Service Payments Speech Automation Surveys Unified Communications Voice Recording

Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm®, Europe’s largest and most versatile Cloud Contact Centre & Communications Integration™ platform.

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Corptel - Agent

Headsets Helpdesks

Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets.

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CorptelUK

Contact Centre Technology Headset Refurbishment Headsets Unified Communications

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.

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Eckoh plc

Agent Desktop Agent Scoring Auto Attendant Call Handling Customer ID & Verification IVR Multi-Site Routing Nearest Store/Office Outsourced Services PCI Compliance PCI DSS Speech Automation Surveys Voice Biometrics

Eckoh plc engaging your customers through multiple channels, as well as running a contact centre, is a huge challenge.

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eg Solutions Plc

Back Office Blending Solutions Hosted Solutions Software Solutions Support Desks Workforce Management

eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

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Encoded

Agent Assisted Card Payments IVR Online Payments PCI Compliance PCI DSS Recurring (Tokenisation) Payments Self Service Payments Virtual Terminal Payments

Encoded is a leading PCI DSS* compliant provider of interactive contact centre payment solutions. Encoded solutions are designed to fulfil three key objectives:

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