CM Business Directory

Businesses Found: 39

JabraPromoted

Contact Centre TechnologyHeadsetsUnified Communications

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.

4net Technologies Ltd

ACDAgent DesktopAnalyticsApplications IntegrationCall AnalysisCall RecordingConsultancyCustomer FeedbackCustomer Interaction ManagementDiallersHosted SolutionsIVRManaged ServicesMulti-Channel SolutionsPCI CompliancePerformance ManagementProcess AnalysisSelf ServiceStrategic PlanningTrainingUnified CommunicationsVirtual SolutionsVoice RecordingWorkforce Management

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.

Business Systems

Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringBack OfficeCall HandlingCall RecordingConsultancyContact Centre TechnologyCustomer FeedbackHosted SolutionsMobile SolutionsPCI Compliance

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics, real time guidance and workforce management solutions.  

Call Centre Management Association

Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

Corptel - Agent

Helpdesks

Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets.

CorptelUK

Contact Centre TechnologyHeadset RefurbishmentHeadsetsUnified Communications

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.

dancing lion consultancy

Agent MotivationChange ManagementConsultancyCustomer ExperienceLeadership & ManagementTraining

Are you looking for learning & development solutions for the contact centre? We can help. Dancing lion training & consultancy helps build the culture and develop managers, sales and customer service professionals to be more effective.

eg Solutions Plc

Back OfficeBlending SolutionsHosted SolutionsSoftware SolutionsSupport DesksWorkforce Management

eg solutions plc is a provider of enterprise workforce optimisation software, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

Encoded

Agent Assisted Card PaymentsIVROnline PaymentsPCI CompliancePCI DSSRecurring (Tokenisation) PaymentsSelf Service PaymentsVirtual Terminal Payments

Encoded is a leading PCI DSS* compliant provider of interactive contact centre payment solutions. Encoded solutions are designed to fulfil three key objectives:

Enghouse Interactive

Agent Coaching & MonitoringAgent DesktopAgent ScoringAgent ScriptingCloud SolutionsCTICustomer ExperienceDiallersHosted Solutions

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.

Inisoft

Agent DesktopBlending SolutionsOmni-ChannelUnified Communications

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.

Knowledge Powered Solutions (KPS)

Call HandlingContact Centre TechnologyKnowledge ManagementSelf ServiceWeb Self ServiceWebsite Solutions

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.  

KURA

Outsourced ServicesSoftware Solutions

KURA provides award winning outsourced contact centre services from its four locations across the UK.  Our software subsidiary, Inisoft, develops advisor desktop solutions with full Omni-channel capabilities, which are sold globally.  

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