CM Business Directory

Businesses Found: 32

Jabra

JabraPromoted

Contact Centre TechnologyHeadsetsUnified Communications

Jabra Headsets are designed to fit the unique requirements of contact centres that want to meet their customers’ needs, using the latest acoustic and communications technology.  

Ultracomms

UltracommsPromoted

ACDAgent Assisted Card PaymentsBlending SolutionsCall HandlingCall RecordingCloud SolutionsContact Centre TechnologyCTICustomer Interaction ManagementDiallersHosted SolutionsIntegrated contact centre systemsIVROutbound DiallingPCI CompliancePCI DSSVoice Recording

Ultracomms was founded over a decade ago as Europe’s first ever cloud-based contact centre solution provider. Today, the company is positioned as one of the UK’s most innovative contact centre solution providers, with services designed to help customers balance the key elements involved in managing a successful contact centre: cost of ownership, cloud infrastructure, customer engagement, customer interaction and compliance.  

4net Technologies Ltd

4net Technologies Ltd

ACDAgent DesktopAnalyticsApplications IntegrationCall AnalysisCall RecordingConsultancyCustomer FeedbackCustomer Interaction ManagementDiallersHosted SolutionsIVRManaged ServicesMulti-Channel SolutionsPCI CompliancePerformance ManagementProcess AnalysisSelf ServiceStrategic PlanningTrainingUnified CommunicationsVirtual SolutionsVoice RecordingWorkforce Management

4net Technologies is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance.  

Business Systems

Business Systems

Agent Coaching & MonitoringAgent DesktopAgent EngagementAgent MotivationAgent ScoringBack OfficeCall HandlingCall RecordingConsultancyContact Centre TechnologyCustomer FeedbackHosted SolutionsMobile SolutionsPCI Compliance

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies including quality monitoring, speech analytics, real time guidance and workforce management solutions.  

Call Centre Management Association

Call Centre Management Association

Association

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.  

CallMiner

CallMiner

AcousticsAgent Coaching & MonitoringAgent MotivationAgent ScoringAnalyticsArtificial IntelligenceBack OfficeContact Centre SatisfactionContact Centre TechnologyCustomer ExperienceEmployee SatisfactionHosted SolutionsIntegrated contact centre systemsNatural Language Understanding (NLU)PCI CompliancePCI DSSPerformance ManagementQuality Monitoring/ReportingSales PerformanceTrainingWorkforce ManagementWorkforce Optimisation

CallMiner is a proud provider of customer engagement analytics for improving company and agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.  

Connect Managed Services

Connect Managed Services

Connect Managed Services is the world’s leading Customer Experience and Unified Communications managed services provider for global businesses. We draw on over 25 years of knowledge and experience to enable digital transformation of Unified Communication and Contact Centre environments to deliver an exceptional customer experience and improved efficiencies and businesses performance.  

ContactBabel

ContactBabel

Consultancy

ContactBabel is the leading analyst firm for the contact centre industry.  

Corptel - Agent

Corptel - Agent

HeadsetsHelpdesks

Agent is a leading UK producer of high quality, competitively priced telephony products for the business and call centre markets.  

CorptelUK

CorptelUK

Contact Centre TechnologyHeadset RefurbishmentHeadsetsUnified Communications

Corpteluk has been delivering high quality products and services to companies for more than 20 years. We have rapidly grown to become one of the most reputable distributors in the market, offering a wide range of more than 3000 telecommunications products from leading brands, and an unrivalled level of high quality customer service to all our customers across the UK, Europe and worldwide.  

Encoded

Encoded

Agent Assisted Card PaymentsIVROnline PaymentsPCI CompliancePCI DSSRecurring (Tokenisation) PaymentsSelf Service PaymentsVirtual Terminal Payments

Encoded is a leading PCI DSS* compliant provider of interactive contact centre payment solutions. Encoded solutions are designed to fulfil three key objectives:  

Enghouse Interactive

Enghouse Interactive

Agent Coaching & MonitoringAgent DesktopAgent ScoringAgent ScriptingCloud SolutionsCTICustomer ExperienceDiallersHosted Solutions

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction.  

Inisoft

Inisoft

Agent DesktopBlending SolutionsOmni-ChannelUnified Communications

Inisoft is a dynamic and forward thinking software provider, specialising in contact centre and college technology.  

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