| ◄ Prev | January 2022 |
Next ► |
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
1 | ||||||
2 | 3 | 4 | 5 | 6 | 7 | 8 |
9 | 10 | 11Social Media Cust... | 12CCMA Training: Be... | 13Understanding Cus... | 14 | 15 |
16 | 17 | 18Introduction to R... | 19Performance Manag... | 20 | 21 | 22 |
23 | 24 | 25 | 268 Ways to Maximis... | 27Collaborate Anywh... | 28 | 29 |
30 | 31 |
From 10:00am until 11:00am At Virtual Online From 12:00PM until 1.00PM At Virtual/Online
Collaborate Anywhere - How To Successfully Connect Your Hybrid Workforce
Debate: Effective ways to increase contact centre efficiency
![Social Media Cust...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>11</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="318" src="https://contact-centres.com/wp-content/uploads/2021/12/ccma-social-media-training-image-dec-2021-min.jpg" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/social-media-customer-service-tips-tools-and-best-practices/">Social Media Customer Service: Tips, Tools and Best Practices</a></h2><p class="start" >From 09:30AM until 12:30PM</p><p class="location" >At Online/Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/social-media-customer-service-tips-tools-and-best-practices/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![CCMA Training: Be...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>12</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="180" src="https://contact-centres.com/wp-content/uploads/2021/12/CCMA-better-compliant-image-dec-2021.jpg" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/ccma-training-better-complaint-responses/">CCMA Training: Better Complaint Responses</a></h2><p class="start" >From 10:00AM until 1:00PM</p><p class="location" >At Online/Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ccma-training-better-complaint-responses/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Understanding Cus...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>13</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="180" src="https://contact-centres.com/wp-content/uploads/2021/12/cccma-MHW-Course-image-dec-2021.jpg" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/understanding-customer-behaviour-and-coaching-empathy/">Understanding Customer Behaviour and Coaching Empathy</a></h2><p class="start" >From 09:30AM until 12:30PM</p><p class="location" >At Online/Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/understanding-customer-behaviour-and-coaching-empathy/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Introduction to R...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>18</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="180" src="https://contact-centres.com/wp-content/uploads/2021/12/ccma-Virtual-Training-Banner-dec-2021.jpg" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/introduction-to-resource-planning/">Introduction to Resource Planning</a></h2><p class="start" >From 11:00AM until 1:00PM</p><p class="location" >At Online/Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/introduction-to-resource-planning/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Performance Manag...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>19</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="318" src="https://contact-centres.com/wp-content/uploads/2022/01/calabrio-webinar-image-jan-2022-min.png" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/performance-management-boost-staff-skills-to-improve-customer-experiences/">Performance Management: Boost Staff Skills to Improve Customer Experiences</a></h2><p class="start" >From 3.00PM until 4.00PM</p><p class="location" >At Virtual/Online</p><p class="readmore"><a href="https://contact-centres.com/event/performance-management-boost-staff-skills-to-improve-customer-experiences/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![8 Ways to Maximis...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>26</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="318" src="https://contact-centres.com/wp-content/uploads/2022/01/five9-webinar-850x450-jan-2022-min.png" class="attachment-large size-large wp-post-image" alt="" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/8-ways-to-maximise-the-roi-of-ai-in-the-contact-centre/">8 Ways to Maximise the ROI of AI in the Contact Centre</a></h2><p class="start" >From 10:00am until 11.00am</p><p class="location" >At Virtual/Online</p><p class="readmore"><a href="https://contact-centres.com/event/8-ways-to-maximise-the-roi-of-ai-in-the-contact-centre/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Collaborate Anywh...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>27</span><span class="nonday" ><span class="month"><em>Jan</em></span><span class="year">2022</span></span></div></div><div class="qem-small"><div class="qemright">
<img class="qem-image" src="https://contact-centres.com/wp-content/uploads/2018/12/jabra-400x200-min.jpg"><br>
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/collaborate-anywhere-how-to-successfully-connect-your-hybrid-workforce/">Collaborate Anywhere - How To Successfully Connect Your Hybrid Workforce</a></h2><p class="start" >From 10:00am until 11:00am</p><p class="location" >At Virtual Online</p><p class="readmore"><a href="https://contact-centres.com/event/collaborate-anywhere-how-to-successfully-connect-your-hybrid-workforce/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}