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1 | 2CCMA Training Eve... | 3CCMA Training Eve... | 4IPI Cloud AI Webinar Virtual Event: Pa... | 5 | 6 | |
7 | 8 | 9Building a Cloud-... | 10 | 11 | 12CCMA Webinar: The... | 13 |
14 | 15 | 16 | 17 | 18How Customer Empa... | 19 | 20 |
21 | 22 | 23Developing Contac... | 24 | 25 | 26 | 27 |
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From 09:30am until 12:30pm At Virtual Inject next generation AI into your Contact Centre From 10:30am until 11:15am At Virtual From 10:00am until 11:00am At Virtual To improve your forecasting and scheduling models and outputs. From 11:00am until 1:00pm At Virtual An opportunity for collaboration between those working in the contact centre industry At Radisson Blu Hotel. London Stansted Airport, Waltham Close, Stansted CM24 1PP
CCMA Training Event: Emotional Intelligence in the Contact Centre
IPI Cloud AI Webinar
Building a Cloud-First Approach to the Modern Contact Centre Experience
Developing Contact Centre Resource Planning Skills
The Contact Centre & Customer Service Summit