| ◄ Prev | March 2021 |
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1 | 2CCMA Training Eve... | 3CCMA Training Eve... | 4IPI Cloud AI Webinar Virtual Event: Pa... | 5 | 6 | |
7 | 8 | 9Building a Cloud-... | 10 | 11 | 12CCMA Webinar: The... | 13 |
14 | 15 | 16 | 17 | 18How Customer Empa... | 19 | 20 |
21 | 22 | 23Developing Contac... | 24 | 25 | 26 | 27 |
28 | 29 | 30 | 31 |
From 09:30am until 12:30pm At Virtual Inject next generation AI into your Contact Centre From 10:30am until 11:15am At Virtual From 10:00am until 11:00am At Virtual To improve your forecasting and scheduling models and outputs. From 11:00am until 1:00pm At Virtual An opportunity for collaboration between those working in the contact centre industry At Radisson Blu Hotel. London Stansted Airport, Waltham Close, Stansted CM24 1PP
CCMA Training Event: Emotional Intelligence in the Contact Centre
IPI Cloud AI Webinar
Building a Cloud-First Approach to the Modern Contact Centre Experience
Developing Contact Centre Resource Planning Skills
The Contact Centre & Customer Service Summit
![CCMA Training Eve...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>02</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/ccma-training-event-feedback-skills-workshop/">CCMA Training Event: Feedback Skills Workshop</a></h2><p class="start" >From 09:30am until 12:30pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ccma-training-event-feedback-skills-workshop/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![CCMA Training Eve...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>03</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/ccma-training-event-emotional-intelligence-in-the-contact-centre/">CCMA Training Event: Emotional Intelligence in the Contact Centre</a></h2><p class="start" >From 09:30am until 12:30pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ccma-training-event-emotional-intelligence-in-the-contact-centre/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![IPI Cloud AI Webinar](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>04</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/ipi-cloud-ai-webinar/">IPI Cloud AI Webinar</a></h2><p class="desc" >Inject next generation AI into your Contact Centre</p><p class="start" >From 10:30am until 11:15am</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ipi-cloud-ai-webinar/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Virtual Event: Pa...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>04</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/part-3-evolution-of-the-contact-centre/">Virtual Event: Part 3 | Evolution of the Contact Centre</a></h2><p class="start" >From 12.00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/part-3-evolution-of-the-contact-centre/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Building a Cloud-...](javascript:xlightbox('<div class="qem calabrio"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>09</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="400" height="250" src="https://contact-centres.com/wp-content/uploads/2021/02/caabrio-400x250-banner-webinat-March-2021.1.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2021/02/caabrio-400x250-banner-webinat-March-2021.1.jpg 400w, https://contact-centres.com/wp-content/uploads/2021/02/caabrio-400x250-banner-webinat-March-2021.1-150x94.jpg 150w" sizes="(max-width: 400px) 100vw, 400px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/building-a-cloud-first-approach-to-the-modern-contact-centre-experience/">Building a Cloud-First Approach to the Modern Contact Centre Experience</a></h2><p class="start" >From 10:00am until 11:00am</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/building-a-cloud-first-approach-to-the-modern-contact-centre-experience/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![CCMA Webinar: The...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Fri<br>12</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/ccma-webinar-the-great-debate-voice-v-digital/">CCMA Webinar: The Great Debate: Voice v Digital</a></h2><p class="start" >From 12:00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ccma-webinar-the-great-debate-voice-v-digital/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![How Customer Empa...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>18</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/how-customer-empathy-delivers-in-the-contact-centre/">How Customer Empathy Delivers in the Contact Centre</a></h2><p class="start" >From 12:00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/how-customer-empathy-delivers-in-the-contact-centre/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Developing Contac...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>23</span><span class="nonday" ><span class="month"><em>Mar</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
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<h2 class="qem_title"><a href="https://contact-centres.com/event/developing-contact-centre-resource-planning-skills/">Developing Contact Centre Resource Planning Skills</a></h2><p class="desc" >To improve your forecasting and scheduling models and outputs.</p><p class="start" >From 11:00am until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/developing-contact-centre-resource-planning-skills/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}