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Contact- Centres

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Avaya (UK)

Avaya (UK)

Unlock new CX capabilities to meet rising customer expectations. Deliver better experiences for your customers and employees without disrupting your current operations. Avaya lets you keep what’s working—like Avaya Call Centre Elite—and add what’s needed to your CX.

Contexta360

Contexta360

Contexta360, an advanced automation and analytics platform, revolutionises the interaction between customers and organisations across various channels including human-to-human, human-to-machine, voice, video, chat, email, and app. Our AI-powered automated conversational analytics and real-time agent and conversational assistants optimise every interaction.

* Injixo (Invision)

* Injixo (Invision)

The award-winning WFM solution that empowers your people to do outstanding work. injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs.

Cirrus

Cirrus

Cirrus is a leading UK contact centre service provider that offers a true-cloud Contact Centre as a Service (CCaaS) solution, providing a wide range of digital channels and API integrations from within a single agent interface.

Britannic

Britannic

Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.

Business Systems (BSL Group)

Business Systems (BSL Group)

Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.  Throughout our 30+ years of providing technology in this market, we’ve built an impressive reputation for implementing best-fit solutions and processes to unlock effective answers to customer and employee challenges.

Enghouse Interactive

Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud.

Sabio Group

Sabio Group

Sabio Group is a global digital customer experience (CX) transformation specialist. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

IPI (IP Integration)

IPI (IP Integration)

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

Puzzel

Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.

FourNet

FourNet

FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre technologies, unified communications, video conferencing and managed and cloud services. We operate in all market sectors across the globe and offer a complete communications package from design and implementation, through to after sales customer support and maintenance. 4net are an Avaya Platinum Partner and an Avaya Partner in Customer Excellence. We are also highly accredited with other partner organisations including Microsoft Skype for Business (formerly known as Lync 2013) and Enghouse Interactive.

Whistl

Whistl

Whistl provides tailored solutions for your business needs. Whether you require a dedicated team for all enquiries, your office has reached capacity, or you need help managing peak periods, outsourcing your customer service support to Whistl, could be the solution to your challenges.

– Jabra

– Jabra

Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of contact centres that want to meet their customers expectations and deliver a superior customer experience, whilst always ensuring productivity.

SVL Business Solutions

SVL Business Solutions

SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications. With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities.

Sensee

Sensee

Our services include: - HomeAgent-based contact centre outsourcing: We help well-known organisations (including BUPA) improve business performance, cut costs and provide brilliant customer service. Our award-winning team of 1400 service advisors and support/management delivers service, sales, retention, disaster recovery & tech support services by phone, email, webchat, text & social media. Sensée is ISO27001 accredited, is FCA registered and GDPR compliant.

Content Guru

Content Guru

Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities.

ContactBabel

ContactBabel

ContactBabel is the leading analyst firm for the contact centre industry. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.

PCI Pal

PCI Pal

PCI Pal ® is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Our mission at PCI Pal is to safeguard reputation and trust by providing our customers with secure Cardholder Not Present payment solutions for contact centres and businesses.

OMNINGAGE

OMNINGAGE

OMNINGAGE Agent Connect Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.

Netcall Technology Plc

Netcall Technology Plc

Over 600 organisations in financial services, insurance, local government and healthcare use our Liberty platform to make life easier for the people they serve. Our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. They can radically improve the customer experience without launching big, expensive transformation programs.

Noetica

Noetica

Including almost everything you will ever need in order to run an efficient and effective contact centre operation, Noetica’s product range combines our core Synthesys™ productivity suite with tried and tested yet pioneering outbound predictive dialling technology under the SmartBound™ brand. All this is underpinned by our solid call centre telephony voice platform (NVP™).

CardEasy

CardEasy

Secure, PCI DSS compliant payment solution for contact centres from CardEasy Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your contact centre environment from PCI DSS.

Five9

Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact centre performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™.

Encoded

Encoded

Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. The company was founded 20 years ago to offer affordable, pay-as-you-go IVR and payment solutions to small and large businesses. Many contact centres now rely on Encoded secure automated payments for their PCI DSS compliance requirements. Today Encoded solutions are trusted by many of the world’s leading brands including Samsung, Mercedes-Benz, BMW, LUSH and Virgin.

Ventrica

Ventrica

Ventrica is an outsourced contact centre company owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions. We can help you deliver more sales, retain your customers longer, develop the customer relationship, and increase the customer lifetime value.

Call Centre Management Association (CCMA)

Call Centre Management Association (CCMA)

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

* Calabrio

* Calabrio

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

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