2023-24 UK Customer Experience Decision-Makers’ Guide

“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.

Survey participants will exclusively be sent the full report in August, several weeks before the launch.

The report will show customer experience and contact centre professionals:

» How your competition is going to be spending their CX budgets in 2023 and 2024

» How your CX performance benchmarking scores compare to your competitors

» Which technology has the greatest positive impact on customer experience

» Which channels do customers really want to use – and when?

» What customers want from AI and how it affects CX.

Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.



The online survey is entirely confidential and takes an average of 10-15 minutes to complete. The deadline for completion is Friday 4th August 2023

To take part in the survey Click Here

ContactBabel is the contact centre industry expert, helping US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this. Our ongoing primary research helps businesses understand how technology, people and process best fit together, and how they will work collectively in the future.

For additional information on ContactBabel view their Company Profile

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