Enhancing Contact Centre Payments Through AI

PCI Pal is Enhancing Contact Centre Payments Through the Power of AI
PCI Pal partners with leading AI providers to take secure payments to the next level

PCI Pal is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants.

Through Intelligent Virtual Assistants/Agents, Chatbots, and Voicebots, customers can effortlessly make payments within AI-powered conversations, reducing friction and increasing satisfaction. With a single PCI Pal API across all interaction channels, the integration allows the AI provider to invoke PCI Pal when the customer needs to pay, ensuring a seamless and secure experience across all digital and voice channels.

The integration leverages PCI Pal’s advanced security features and Conversational AI’s natural language processing capabilities to ensure each transaction is secure and compliant with industry standards. This powerful combination enables businesses to deliver a personalised customer experience, reduces fraud risks and instils confidence in both businesses and their customers.

VP Product, Alessandro Dalla Volta, commented,

“With this integration of Conversational AI, PCI Pal is revolutionising the way merchants accept payments, making it simpler, faster and more secure,”

“AI is a powerful tool we are excited to leverage to enhance the capabilities of our solutions and improve the user experience.”

To make this possible, PCI Pal is partnering with cutting-edge Conversational AI technology providers, Converse 360 and PolyAI.

By entrusting PCI Pal with the handling of sensitive payment data, businesses and their customers can rest assured that they remain PCI DSS compliant, guaranteeing security for merchants and customers.



PCI Pal® is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.  Using patented technology, its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact centre.  PCI Pal is integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers. PCI Pal products can be used by any size organisation globally, and it is proud to work with some of the largest and most respected brands in the world.

For additional information on PCI Pal view their Company Profile

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