Vonage Contact Centre Available on Salesforce AppExchange

Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange Solution brings automation,…

Sytel Softdial Contact Centre on Salesforce AppExchange

Sytel Announces Softdial Contact Centre (SCC) Client on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace…

Salesforce Recognised as Leader in 2019 Magic Quadrant

Salesforce Recognised as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Centre Salesforce…

Salesforce Cloud Einstein & Amazon Connect Integration

Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…

IBM and Salesforce Announce Landmark Global Strategic Partnership

IBM and Salesforce have announced a global strategic partnership to deliver joint solutions designed to leverage…

6 Things A Contact Centre Agent Should Never Say

Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…

Salesforce – Exceptional Customer Service Starts Right Here

The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…

Salesforce Unveils Service for Apps

Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service…

Salesforce: Exceptional Customer Service Starts Right Here

The customer service landscape has changed dramatically in recent years with the increase in customers connecting…

Salesforce positioned by Gartner in Leaders Quadrant

Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…

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