The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Tag: Customer Service
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK…
Apple Support for WebRTC Accelerates Customer Service
Apple support for WebRTC set to accelerate browser-based customer service – Stuart Dorman, Chief Innovation Officer,…
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call…
8 things millennials want from customer services
Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
The 8 things millennials want from customer service
The 8 things millennials really want from customer service – Stephen Ball, Senior Vice President of…