Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
Tag: Customer Service
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Customer Service among Sectors with Strongest Job Growth in Q4 2015
Customer Service among Sectors with Strongest Job Growth in Q4 2015 CV-Library, the UK’s largest independent…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
The pros and cons of survey methods
The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Echo Managed Services work with FT Shortlisted
Echo Managed Services work with Financial Times recognised with esteemed customer service award shortlisting Echo Managed…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…