Sabio Event – ‘The Art of CX Conference’ – Southbank, London

Sabio are taking the story to the next level with their ‘The Art of CX Conference’, held at the Blue Fin Venue on London’s Southbank.


The Art of CX will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.

Sabio will also be looking at how today’s UX designers should be integrating transformational technologies such as AI, Virtual Assistants and Conversational Interfaces into their customer journeys right from the start.


09:30 - 10:00Registration & Coffee
10:00 - 10:10Welcome
10:10 - 10:30The Art of CXStuart Dorman, Chief Innovation Officer, Sabio
10:30 - 10:50If AI is the New UI… What does that mean for your Customer Journey?Dan Whaley, Principal Solution Manager - Digital, Sabio
10:50 - 11:10Intelligent Design Across the Customer JourneyJayne Lansdell, Associate Director Business Technology, BGL Group
11:10 - 11:40Break
11:40 - 12:00Future of Conversational AIDan Miller, Lead Analyst & Founder, Opus Research
12:00 - 12:20Why CX Needs UX - Designing for Voice and DigitalKlaus Failenschmid, User Experience Lead, Sabio
12:20 - 12:40Customer Case StudySaga
12:40 - 14:00Lunch
14:00 - 14:20User-Centred TransformationAlex Barker, Head of User Experience, Sift Digital
14:20 - 14:40Applying Machine Learning to Omnichannel CXDavid Thompson, ‎Head Of Channel Development, Three
14:40 - 15:00Enhancing CX with Customer Data
15:00 - 15:30Break
15:30 - 15:50Revolutionising CX with AnalyticsHomeServe
15:50 - 16:20Customer Innovation PanelAnn-Marie Stagg, Chief Executive, The Call Centre Management Association
16:20 - 16:30We think CX Should be BrilliantAndy Roberts, CEO, Sabio
16:30 - 17:30Drinks & Canapes

sabio.logo.2014Additional Information

The event will take place 12th October at the prestigious Blue Fin Venue on London’s Southbank

To register for this vent Click here

For additional information on Sabio visit their Website or view their Company Profile

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