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Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre. The Company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive Read more…

Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK. Britannic Technologies is a value-added reseller with a difference. We are a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact centre, unified communications, networking, automation and systems integration. We go Read more…

Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out poor customer experience! Forget clunky tools—it’s time to unleash the real power in your contact centre. Contact centre technology might seem boring, but what it can achieve is incredible! Technology should enable connections, not define them. Our dynamic platform lets you design your customer Read more…

    Business Systems is a leading provider of compliance and communications solutions, helping organisations transform their CX strategies. We work closely with our clients, recommending and implementing Cloud Communications and technology solutions that best suit their requirements. Our Cloud Contact Centre solutions have been successfully deployed in some of the largest contact centres globally contributing to the reduction of Read more…

Sensée Sensée is a work-from-home (WFH) and hybrid workplace specialist.Sensée has been creating, managing and optimising work-from-home (WFH) and hybrid working contact centre operations in the UK since 2004. Through a mix of a unique 100% @home talent-on-tap outsourcing proposition and Cloudworks, our purpose-built hybrid working SaaS ecosystem, we help leading brands deliver brilliant customer outcomes. Sensée’s UK-wide recruitment reach Read more…

Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results. Netcall’s Liberty Converse CX is a next-generation, AI-powered contact centre platform that helps businesses deliver outstanding customer service while improving efficiency and reducing costs. It brings together front, Read more…

Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human Read more…

A towering gilded statue of the Buddha generates elegant calm in this 175-seat, Pan Asian restaurant with sleek, modern decor. Immensely popular, Buddakan is a restaurant that is great for both large parties and intimate dinners. Located in the heart of the bustling Old City neighborhood, Buddakan features two full bars as well as a popular (and hard to reserve) Read more…

We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business. The only true-cloud platform in the contact centre world, Calabrio ONE unites workforce optimisation Read more…

    ContactBabel is the leading analyst firm for the contact centre industry.   If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.   The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.   We understand Read more…