Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction
storm® CONDUCTOR™ empowers operational-level users to make impactful service changes in real-time.
Content Guru, a leading global provider of cloud contact centre and customer experience (CX) technology, has today announced the global availability of a new workflow management tool, storm® CONDUCTOR™. Authorised users now have the ability to make rapid service changes such as implementing new routings, announcements, and automation without administrator involvement, reducing delays and allowing changes to be rolled out instantly across the entire communications estate.
The new tool enables users to adapt live services in real-time and define their own entities, such as IVR menus, announcements, and number routes ensuring great customer experience (CX) through enhanced flexibility. CONDUCTOR seamlessly integrates with storm FLOW™, Content Guru’s no-code service designer, enabling non-technical users to manage their data-driven FLOW services and execute number and omni-channel destination management within the CONDUCTOR interface. In addition, integrated text-to-speech functionalities built into CONDUCTOR enable users to create bespoke prompts instantly, optimizing changes made to tailored customer-facing services.
Richard Manthorpe, Product Director at Content Guru. commented
“Great CX is often hindered by delays in the change request process and the abilities delivered through storm CONDUCTOR are critical to overcoming administrative challenges and powering change,”
“Responding flexibly to efficiently manage complex customer journeys gives supervisors more control over the experience they can offer customers, in turn reducing friction and increasing the availability of the organization’s scarce IT personnel. CONDUCTOR streamlines efficiency for storm users, making it safe for authorized contact center staff to control elements of the service that are relevant to them, so they can deliver great CX, every time.”
For additional information on Content Guru’s DemocratiSed Service Management Tool Click Here
Content Guru helps organisations achieve outstanding customer experience.Its cloud-based solution, storm®, ensures that customers’ requests and issues are quickly and accurately resolved – simply put, engagement made easy. storm is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.
For additional information on Content Guru view their Company Profile
Related posts:
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru Integrates Google Business Messages into storm® Contact Centre