Webinar: Performance, Motivation & Operations

What are your plans for next Tuesday at 14:00 pm GMT?

We would like to invite you to our free LIVE WEBINAR where we will discuss how you can use analytics to transform contact centre agent performance.

Analytics reveals vital data – data that you can use to your advantage to ensure that your agents are empowered to deliver what matters most: an exceptional customer experience (CX).

Key takeaways:

– Understand the steps a specific contact centre agent has taken to resolve a customer issue or complaint.

– Understand the sentiment of your contact centre agent as well as your customers.

– Benchmark and compare all of your contact centre agent’s performances across large numbers of customer interactions .

– Identify individual training or coaching needs.

– Eliminate the need for call listening or surveys

You will also have the opportunity to ask us any questions that you may have at the end of the webinar.

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