UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo
If you want a data-fuelled look at the situation on-the-ground in UK contact centres, the 2023 edition of ContactBabel’s annual Decision-Makers’ Guide is just what you need.
The complete report is 400+ pages of comprehensive but straightforward data and commentary. An indispensable encyclopaedia to addressing pain points and issues in the industry.
The Odigo sponsored chapter on personalisation is a great taster of the full report and contains a wealth of valuable information on the ways businesses can tailor interactions to customer needs:
Download the Personalisation chapter
– Optimising IVR and routing – Understanding the channel of choice – – Adapting service for better outcomes.
To download a copy of the Odigo sponsored personalisation chapter Click Here
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
For additional information on Odigo view their Company Profile