Transforming Local Gov Customer Service Tech for Digital Age

Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive

Despite playing a crucial role in people’s lives, local authorities encounter various challenges that hinder their ability to deliver efficient customer service, often resulting in long wait times and disjointed customer experiences.

Budget constraints for one are a significant hurdle to councils’ ability to invest in the latest customer service technologies.

For local authorities, investment in digitisation to transform operations is imperative to increasing efficiency while catering to the unique needs of all their constituents, including vulnerable customers who require a more personalised approach to customer service.

Customer service transformation across local government

It is important to understand that spend on technology is an investment, not a cost. It delivers greater efficiency and better service while enabling organisations to meet regulatory requirements.

This guide outlines how technology investment across customer service can enable local authorities to achieve their objectives to lower costs, strengthen public trust and increase efficiency.



To download the Free Enghouse Interactive Guide ‘Transforming Locval Government – Customer Service Technology for the Digital Age’ Click Here

Enghouse Interactive is a leading global contact centre and video solutions provider that has been serving thousands of customers for over 35 years. Enghouse Interactive (EI) solutions enable customers to deliver winning customer experiences by transforming the contact centre from a cost centre into a powerful growth engine. EI core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to EI’s reputation for always honouring commitments to customers, staff, partners and investors.

Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions and consulting practices, whether deployed on-premise, in the cloud or on a hybrid platform. By providing a broad range of technologies and capabilities based on open standards, EI simplifies the advanced integrations that customers require.

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