The UK Contact Centre Decision-Makers’ Guide

With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made exclusively available to participants in November 2020.



To take part in the Survey please Click Here

If you have any questions, including seeing a copy of the questionnaire before completion, please email ContactBabel

For additional information on ContactBabel visit their Website or view their Company Profile


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