The 2021 UK Customer Experience Decision-Makers’ Guide

ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”.

Survey participants will be sent the full report in August, and we’re donating £20 per survey to a charity of their choice.

The report will show customer experience and contact centre professionals:

» How your competition is going to be spending their CX budgets in 2021 and 2022

» How your CX performance benchmarking scores compare to your competitors

» Which technology has the greatest positive impact on customer experience

» How the pandemic has affected customer experience, and is CX anywhere near being back to normal?

» Which channels do customers really want to use – and when?

» What customers want from AI and how it affects CX.

Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.



The online survey is entirely confidential and takes an average of 15-20 minutes to complete.

To take part in the survey, please Click Here

For additional information on ContactBabel view their Company Profile

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