Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…
Tag: Report
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
Web chat volumes increase 60% in 2014
Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…
Financial Services Customers Call For a Human Touch in the Digital Age
Despite a surge in use of online and mobile apps, people want their banks, building societies…