Customer Contact Expo 2015 Looks to the Future With eCommerce Expo Partnership

customer-contact-expo-2015UK’s dedicated event for the contact centre and customer service industries will once again co-locate with eCommerce Expo for two days of trends, insights and innovations

30th September – 1st October, Olympia London

The UK’s largest event for the contact centre and customer service industry, Customer Contact Expo 2015 will celebrate its 16th year when it returns to London’s Olympia this autumn. Taking place from 30th September to 1st October, the free-to-attend event will provide valuable insight, product innovations and unrivalled networking opportunities across the two days.

Customer Contact Expo 2015 will once again run alongside eCommerce Expo, the UK’s biggest marketplace for buyers and suppliers of the latest ecommerce technology, products and services. The two shows annually welcome over 11,000 visitors and offer a great opportunity to discover the latest trends and technologies within these two complementary sectors.

Helen Curl, Event Director for Customer Contact Expo 2015, said: “We are incredibly excited about the show this year, we want to take this opportunity to showcase just how far this industry has come but also really look at the direction that it is heading. The role of those working within call centres and customer services has shifted dramatically in recent years and it is great that we can reflect this with our comprehensive education offering along with new product launches and fantastic networking opportunities.”

With unrivalled support from key trade associations including the UK Contact Centre Forum, Call Centre Managers Association and The Forum, Customer Contact Expo will once again bring the leading names in customer services and the contact centre industry together to discuss the prominent issues affecting the sector including single customer view, consistent Omni & Multi channel delivery, employee engagement and Big Data whilst also enabling visitors to source the latest products and services that have launched this year.

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