Contact Centre White Paper – CX Realities 2023

CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group

The recent shift in customer behaviour has had a radical impact on contact strategy and the means to deliver it.

For the same reasons that the language of ‘call centre’ evolved into ‘contact centre’, we are now witnessing another leap forward, but what does this mean for you?

This, the latest edition of CX Realities has had time on its side; we can now fully reflect on the combined impact of the pandemic and cost-of-living challenges as back-to-back crises.

CX Realities 2023, is the third in our hugely popular CX Realities series, which takes recent research to give you an expert view on CX in the current market.

Whitepaper includes

– A retrospective: from COVID until now

– Present time to the next reset

– Time to try something different

– Achieving top tier service and beyond

– Pointers to help you kick start the process

– The use of technologies

– Concluding thoughts



To download The Sabio Group’s CX Realities 2023 White Paper Click Here

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences (CX).

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.

For additional information on The Sabio Group view their Company Profile

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