Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024
Cirrus, a leading provider in the contact centre as-a-service (CCaaS) market, proudly announces its recent win at the Comms Business Awards 2024, where the company was honoured with the Contact Centre Vendor Award.
The prestigious accolade, collected by Daniel Lloyd, Channel Director, and Eleanor Morden, Head of Marketing, was presented in recognition of Cirrus’ exceptional contributions and innovative solutions in the contact centre space.
The Contact Centre Vendor Award celebrates excellence in delivering outstanding customer experience and leveraging cutting-edge technology such as artificial intelligence. Cirrus was distinguished for its ability to create genuine value for business-to-customer interactions and its channel-friendly solutions that empower partners to achieve significant success.
Jason Roos, CEO of Cirrus, commented,
“We are absolutely delighted to receive this award,”
“This achievement is a testament to the hard work and dedication of our entire team, who have consistently gone above and beyond to ensure our solutions meet the evolving needs of our partners and their customers. We dedicate this award to them and extend our heartfelt thanks to our partners and customers for their unwavering support throughout the year.”
Since its founding by Jason Roos in 2013, Cirrus has established a reputation for deep expertise in the CCaaS market, attracting top talent and achieving remarkable growth. The company’s employee numbers have surged by 125% in the past two years, and a significant funding round led by BGF has further bolstered its product and channel partner program.
Cirrus’ commitment to a channel strategy has led to strong partnerships with over 50 partners, including new collaborations with Capita, Daisy, and CharterHouse Voice and Data. The company’s flexible, pay-as-you-go licensing model and seamless integration capabilities have made it a preferred choice for partners looking to differentiate themselves in a crowded market.
“Our focus on contact centre excellence, combined with our dedication to partner success, has enabled us to stand out,” added Roos. “We are proud to offer a complete 360-degree service, from tailored client demos and marketing services to bespoke training and customer success support. Our commitment to our partners and customers is at the heart of everything we do.”
Cirrus’ innovative technology integrates communications across voice, video, email, messaging, and social media, providing a single view of the customer. The company’s solutions are renowned for their scalability, security, and resilience, boasting a 99.999% uptime guarantee and a 60-second Recovery Time Objective (RTO) promise.
With high-profile clients such as Greater London Authority, Premium Credit, Money Wellness, Nisbets, Macmillan, and the Theo Paphitis Retail Group, Cirrus continues to lead the industry in delivering exceptional customer experiences. The company’s dedication to agent experience, coupled with its expertise and flexibility, positions it as a trusted partner for businesses aiming to enhance their contact centre operations.
Cirrus is a leading provider of contact centre as-a-service (CCaaS) solutions, delivering innovative and scalable technology to help businesses enhance customer experiences. Founded in 2013, Cirrus integrates communications across voice, video, email, messaging, and social media, offering a comprehensive and flexible solution for contact centres. With a strong focus on partner and customer success, Cirrus has built a reputation for excellence and remains dedicated to driving innovation in the contact centre industry.
For additional information on Cirrus view their Company Profile
