go-centric, a Glasgow based contact centre, has handed over its office to a charity during lockdown…
Category: – Outsource
VeriCall Announce Contract with A Big Six Energy Provider
VeriCall announce major contract with one of the Big Six UK Energy providers with a new…
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact…
Contact Centre Outsourer Substantial Investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions…
ResQ Create 120 Permanent Jobs at Hull Contact Centre
ResQ to create 120 new permanent contact centre jobs in Hull ResQ, the leading outsourced contact…
Saving Lives Through Responsible Debt Management
Saving lives through responsible debt management – Nic Marshall, CEO, ResQ 100,000 people in England attempt…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare…
VeriCall Wins Two Contact Centre GOLD Awards
VeriCall wins two GOLD Awards in Contact Centre World’s 2020 Ceremony ‘Best Contact Center (Outsourced)’ and…
Vodafone Expands Contact Centre Partnership with ResQ
ResQ, the leading outsourced contact centre specialists, have announced that it has committed to a new…
RAC Sign Deal to Provide Contact Centre Solution for Renault
RAC signs deal to provide contact centre solution for Renault, Dacia and Alpine brands The RAC…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for…
Ascensos Announces New Turkey Based Contact Centre
Customer management and service provider Ascensos is to open its first contact centre in Turkey as…
118 448 Moves Contact Centre Operation to PodBPO
Jobs boost as 118 448 moves to Hemel Hempstead – Directory Enquiries Service, 118 448, has…
Capita Sign Outsource Contact Centre Contract with Irish Water
Capita signs Outsource customer service contract with Irish Water which will be handled by Capita’s Cork…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
John Lewis Agree Contact Centre Contract with D&G
John Lewis & Partners agree 3-year Contact Centre Outsource Contract with Domestic & General (D&G) John…
PTI Cymru Secure Outsource Contact Centre Contract
PTI Cymru secure new contact centre contract win with the Rail Delivery Groups’ ‘Rail to Refuge’…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre…
There’s More To Outsourcing Contact Centres Than Costs
Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril…