ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…
Category: – Outsource
Electric Ireland appoint Echo Managed Services
Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…
Strongest Quarter in Five years for Private Sector Outsourcing
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises…
FCA Authorisation Granted to Carpeo Contact Centre
FCA Direct Authorisation Granted to Contact Services Business,Carpeo As part of planned growth and business development,…
CallCare Dials Up Yorkshire Presence with Aquisition
The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare,…
Webhelp and Honeybee Revolutionise Contact Centre Operations
honeybee, a pioneer set to transform the way people buy and sell, has today announced a…
Global Contact Centre Outsourcing Market 2017-2021
Global Contact Centre Outsourcing Market – Procurement Market Intelligence Report 2017-2021 – Research and Markets Research…
Renault and Arvato Expand Award-Winning Partnership
Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new…
Kura Select Liverpool 1st Contact Centre Outside Scotland
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up…
Call Centre Outsourcing v In-House Any Benefits?
Call Centre Outsourcing Services – What makes it Beneficial? With the BOOM in the IT industry,…
Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business…
ResQ Seaham Contact Centre Set for Further Growth
Res Q’s Seaham Contact Centre Set for Further Growth in 2017 with new ‘South Wing’ Following…
allDayPA Form Outsource Partnership with The Silver Line
alldayPA Rings Up pioneering Partnership for Charity helpline, The Silver Line Manchester-headquartered telephone answering service alldayPA…
Moneypenny Named Top 5 Best Company To Work For
Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best…
One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to…
KURA Expansion with Outsource Contract Win From Scottish Power
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with…
Caring Homes Improves Enquiry Handling With Echo
Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a…
Falkirk FC Renew Sponsorship Agreement with Webhelp
Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees…
Customer Services Dominates UK Outsourcing Market
Customer Services Dominated UK Outsourcing Market in 2016 according to Arvato research Spending on customer service…