Bridgepointe Technologies Partners with Content Guru to Elevate CX Offerings
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact centre solutions, and Bridgepointe Technologies, the leading tech advisory and consulting firm in the U.S., are pleased to announce a new Technical Services Delivery (TSD) partnership. As a result, Content Guru’s best-in-class CX platform, storm®, will now be available to Bridgepointe’s extensive client base and will significantly bolster its CX offering.
Bridgepointe is trusted by over 12,000 companies and is disrupting how businesses buy, implement, and manage technology and CX investments. It combines decades of experience and extensive engineering support with the top suppliers in the industry to get tech projects off the ground quickly and smoothly. Bridgepointe’s expertise spans the entire technology lifecycle with specialized practices in communication and collaboration, data center and cloud, cybersecurity, managed IT, network transformation, lifecycle management and CX.
Bridgepointe’s CX practice focuses on works with Fortune 50 companies to develop and deliver CX strategy, along with outsourcing, implementation, and management services. The inclusion of storm in its portfolio will enable Bridgepointe’s clients access to the highest service availability in the market and rapid scalability, allowing customers to service massive planned and unplanned contact demand. Additionally, clients will be able benefit from Content Guru’s massive AI capabilities, which underpin the tech provider’s position as a trusted AI orchestrator at the forefront of the Generative AI revolution.
Scott Kinka, Chief Strategy Officer at Bridgepointe Technologies, said,
“We’re excited to add Content Guru’s storm platform to our CX offerings,”
“Its 100% native-built platform gives us confidence that our customers with unique and complex integration requirements will have their needs met. As a Microsoft Teams Connect Partner, Content Guru’s storm platform features exceptional integration with Teams including presence awareness, a unified corporate directory, and seamless integration of voice for both contact center and back-office staff.”
Matt McKernan, SVP Americas at Content Guru, commented,
“We are thrilled to be working with an organization like Bridgepointe with such a stellar reputation,”
“Bridgepointe’s team has exceptional expertise in the CX space and with CCaaS deployments. The partnership makes for an ideal pairing with our rapidly expanding enterprise customer base, and we see Bridgepointe as an integral part of that growth. We look forward to working closely together with the Bridgepointe team and strengthening our partnership to deliver best-in-class tools and experiences to a growing number of customers.”
Content Guru is the world’s foremost vendor of mission-critical, high-scale, feature-rich cloud contact centre and CX (customer experience) solutions.
Available in over 150 countries, storm® is the only cloud platform trusted to run national blue-light emergency services and its CX solutions have delivered the highest customer satisfaction scores in multiple industries for many of the globe’s largest organisations. Its brain® AI services provide leading automated and human-assist capabilities to bolster contact centre performance.
For additional information on Content Guru view their Company Profile
