contact-centres.com is based just outside of the University City of Cambridge and was launched in September 1999; originally in printed format we subsequently went’ digital’ in May 2002 with the strap line of ‘everything contact centres’.
Experience of publishing both online and in print format confirmed that the fastest way to get up to date news and information to our subscribers was to concentrate solely on the website – which we did.
Using this philosophy we aim to bring our subscribers the most up to date news and information from the contact centre industry; to achieve this we have built a network of contacts within contact centres, PR and marketing agencies.
Whilst every effort is made to achieve this on some occasions we do miss things! Should you wish to contribute to this website please email