CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner held at the 5 Star Grange Tower Bridge Hotel in London on 15th May.
This years winners are:
- Contact Centre Manager of the Year – Claire Moir, Sykes
- Contact Centre Manager – under 100 seats – Sophie Fox, British Gas
- Team Manager of the year – Craig Lynn, Capita
- E business/Social Media Manager of the year – Vanda Nena, Air France
- Call Centre Support Manager of the year – Steve Siddle, British Gas
- Customer Services Manager of the year – Helen Notton, Directline Group
- Learning Champion of the year – Alison Avo, DVLA
- Customer Experience Champion – Michael Sherwood, Tesco Bank
- Business Improvements Manager of the year – Gemma Holden, BT
- Recruitment Manager of the Year – Deedee James, Conduit
- Customer Relations Manager of the year – Lynne Humm, L&Q Housing
- Quality Manager of the Year – Adiba Ghauri, Harrow Council
- Team of the Year – Directline Group
For additional information see CCMA’s Company Profile
