Leading UK customer management specialists, RESPONSE, swept away the Innovation Award for Transforming Communication at the 2015 Professional Planning Forum awards gala Dinner in Newcastle earlier this year.
The Glasgow based company picked up the award for the creation of their in-house designed, employee desktop and mobile App which connects all their people focusing performance around one version of the truth and opening up a two way conversation in the business.
The Glasgow based company picked up the award for the creation of their in-house designed, employee desktop and mobile App which connects all their people focusing performance around one version of the truth and opening up a two way conversation in the business.
The 2015 Innovation awards were organised and judged by key members of the Professional Planning Forum Community and these sought-after awards, celebrate and benchmark excellence in the industry.
The RESPONSE Engage Apphas not only transformed communication across the business but also provided employees with access to important information such as holiday entitlement, shift patterns, performance metrics and key business messages, whether at work, home or on the move.
Championed by the RESPONSE Planning team initially a ‘one version of the truth’ data warehouse now consolidates data from many systems to make performance stats immediate and easy-to-use. With almost 10,000 unique logins a month and a third of all activity outside standard working hours, people are engaged; it’s become instrumental in delivering a positive change in culture.
Steve Woosey, Chief Executive of The Forum said,
.“This year’s entries were again of a brilliant quality with a great breadth of topics,”
“The level of impact demonstrated by specialist support teams in these organisation’s is astounding.
They have made change happen; confident skilled professionals really do make innovation a reality.”
John Goodram, Director of Technology at RESPONSE said
“We are delighted to have won the Innovation in Transforming Communication award. What we can do with this app is limitless, in terms of fully empowering our people to be truly connected to their personal performance and the wider business. The app changes how we communicate within the business and enables our people to quickly view information from a single source on the device of their choosing.”
“Our entire company ethos is around our people and making them the very best they can be. My brief to the team was to create a highly innovative and informative solution that would connect people to our business and significantly raise the bar in how organisations can communicate and engage.
The App has met this brief and more, enabling our people to access core personalised information using their own devices at a time of their choosing. Using the latest responsive technology, we believe the App is totally unique in the contact centre community and one that helps position RESPONSE as an organisation that uses innovative proprietary technology to connect our people and our clients”.
Additional Information
Additional InformationFor additional information on RESPONSE view their Website
Photograph Caption: (L to R) Mark Birkin – RESPONSE Head of Learning & Customer Excellence – Nick Craig – RESPONSE Learning & Development Manager – Comedian & Host Greg Davies.
