Pay and Conditions in Contact Centres 2014/15 Report

pay.and.conditions.image.2014IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of pay, benefits and working conditions for contact centre staff throughout the UK.

The report includes:

  • Information on 51 named organisations, employing over 23,500 staff in 103 call centres throughout the UK
  • Provides pay levels for a range of job titles, broken down by sector and region
  • Outlines bonus and commission payments
  • Gives details of unsocial hours premiums
  • Examines recruitment, retention and staff turnover issues
  • Outlines the latest trends in the industry
  • Contains a directory of pay and conditions at named organisations

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