Journeycall move to new Arbroath contact centre

Journeycall.logo.2015Journeycall has signed the lease for new premises in Arbroath, a move which will allow the award winning contact and fulfilment specialists to expand their operations in Scotland.

Currently operating from two bases, in Brechin and Laurencekirk, the company will be moving its employees onto one site at James Chalmers Road in Arbroath, with the creation of a further 100 full-time jobs anticipated over the next 12 months.

Announcing the news, David Burdett, Chief Operating Officer of ESP Group, Journeycall’s parent company, said: “This is an exciting new chapter for Journeycall in Scotland. We have a fantastic team here which we can now bring together on one site in a move that not only helps us consolidate our presence in Angus but gives us the ability to continue to develop new services with the confidence that we can cater for that expansion.

“We have been searching for new premises for some time and are extremely grateful to both Graham and Sibbald, and Angus Council for the assistance and support of their economic development team.

“We are a very ambitious company and the creative partnership approach we’ve been able to take with this venture has opened the door for our further development.”

Journeycall specialises in provision of unique, independent and specialist customer contact centre and fulfillment services to the smartcard and public transport industries within the UK and further afield. From management systems development, provision of telesales or customer support to delivery of products and services to customers, clients include the Association of Train Operating Companies, Stagecoach Group and Transport for London amongst others.

The total number of staff at the new premises could be up to 235 in the short to medium term; with the creation of around 100 new full-time jobs in the near future.

It is anticipated this investment by Journeycall in its Scottish base will bring around £30 million into the local economy over the first 10 years of the venture.

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