Tui have announced that it has entered a 30-day consultation period with staff at the company’s Luton contact centre.
The travel company is seeking to close the contact centre and move the customer service operation to the Company’s other site ion Swansea – It is thought that up to 60 staff are affected.
A Tui spokeswoman said,
“We are sorry to confirm that we are currently in a consultation period with members of our contact centre team based in Luton. The proposed changes are not a reflection of the great work they do to serve our customers. It is the result of research, consideration and discussion about the future of how Tui UK and Ireland communicates with customers.
“We have offered our colleagues affected by this consultation, the option to relocate to Swansea to join our contact centre team based there. Alternatively we are working closely with the Luton-based team to identify other suitable opportunities within the business.”
Additional Information
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