Hull City Council and Civica Create 100 contact centre Jobs

Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based contact centre jobs to the city.
The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre.


Employees handle more than one million customer enquiries every year, with those providing services for Network Rail being recognised in the Top 50 Companies for Customer Service as Best in Public Sector.

Since 2015, the centre has created more than 150 jobs, including apprenticeships, and has delivered £6.4 million in financial benefits while supporting digital transformation across the city.

Councillor Daren Hale, Deputy Leader of Hull City Council, said:

“We are delighted that this fantastic partnership with Civica – a real global leader in its field – will see the creation of dozens of new jobs in the city.

“The partnership’s innovative approach to customer service is already ensuring residents can access the right information and services more efficiently online.

“Now more than ever, these home-based jobs will give a much-needed boost to families in the city who might be finding it difficult during the current measures.”

Paul Mason, Divisional Managing Director at Civica, said:

“Civica has a strong track record in helping to deliver improved public services and better outcomes for people and communities, including sustaining the delivery of services during the tough times of 2020 via our remote and OnDemand capabilities.”

“We look forward to building on this and the success of the Kingston Centre partnership with Hull to support those most in need.”




Anyone interested in applying for the roles should call 01482 587111.

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