This October marks the ten-year anniversary of thriving Kent business GoResponse. A true local success story, customer service specialists GoResponse now employ over 130 staff and provide telephone, email, social media, web chat and SMS support to over 500 clients every month.
Starting out as a telephone answering service provider, GoResponse has worked closely with it’s clients to become an extension of their business development and customer service teams – leading to extremely close working relationships. This has led to GoResponse applying their customer service expertise to other channels of communication; meaning that clients can outsource their customer service completely.
Mark Kirby, Managing Director of GoResponse discussed hitting this historic milestone: “It seems absolutely incredible to me that ten years ago I started the business with just one temp and someone covering her lunch hour, and now we have over 130 staff handling inbound and outbound telephone, email, live chat and social media campaigns for hundreds of clients.”
“One of the keys to our continued success has been the staff that we hire, as they are pivotal in building successful relationships with our clients, and in turn their customers. We have a much better retention rate that other contact centres, and I would like to think that is because we offer our staff flexible working options and career progression.”
GoResponse held a full day of celebrations to recognise their achievement. This included decorating their office, having a fully catered curry lunch for all staff accompanied by a visit from the ice cream man; and then throwing a party in the evening for staff, clients and suppliers. The evening featured a “bucking bronco” and some musical guest appearances, including Mark himself performing a saxophone solo!
Bruce Myers of Inspiration Networks, one of GoResponse’s clients commented on the evening: “What a wonderful way to celebrate a significant achievement. It was very clear from this evening the value that GoResponse place on their staff and their customers. I’m sure they will do even better over the next ten years!”