Something Big is Coming: A Sneak Peek at the Future of Omnichannel Communication
At Omningage, we’re always pushing the boundaries to make sure our platform stays ahead of the curve in an ever-evolving customer service landscape. Something truly exciting is on the horizon, and it promises to elevate the way you manage customer interactions across channels.
SMS is becoming a critical tool for contact centres. SMS allows businesses to meet customers where they are—on their phones, in real-time. We’ve been hard at work to ensure that this channel is seamlessly integrated into our platform, enabling your teams to connect with customers like never before.
SMS is just the beginning. Our upcoming release will take omnichannel to new heights, addressing the crucial link between back-office processes and frontline customer service. Bridging this gap ensures that customer service teams have access to the information they need to resolve cases quickly and efficiently. We’re making it easier for supervisors and agents to manage tasks, track cases, and keep operations running smoothly behind the scenes.
For contact centres, the integration between case management and frontline support is a strategic advantage. A well-coordinated back office can significantly improve the speed and quality of customer interactions, giving agents the ability to access relevant information in real-time.
Our upcoming enhancements in case handling are set to transform how your teams work, making it simpler to stay organised and ensure no customer query falls through the cracks.
The release will also feature advanced tools to help supervisors stay on top of performance metrics and streamline workflows, ensuring every interaction is as efficient and effective as possible.
Keep an eye out for more updates here, because when these features drop, they’ll make a big impact on the way you manage and engage with customers. Stay tuned!
Why OMNINGAGE Connect?
OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
For additional information on OMNINGAGE view their Company Profile
