British Gas will be hiring and training new apprentices to boost its customer facing teams and help accelerate the drive to net zero.
The new hires will be helping customers with energy efficiency advice, fixing boilers and installing net zero measures to help customers save on bills and reduce their carbon emissions. British Gas is aiming to attract more women into these roles to close the gender gap in engineering as well as people from underrepresented backgrounds.
British Gas has launched an apprenticeship in customer service with new recruits starting on the scheme in August and September this year. The new programme will take place at the company’s UK based contact centres and will provide extensive training on supporting and helping customers as part of company wide efforts to invest in customer service.
Chris O’Shea, CEO of Centrica, parent company of British Gas, said:
“The new customer service apprenticeship is part of our efforts to boost our customer operations. We’ve invested £50 million in customer service including hiring more UK based contact centre staff and introducing longer contact centre opening times. ”
“We were recently recognised as the most improved energy supplier for customer service by USwitch – this shows our efforts are working but we continue to look at how we can improve customer service.”
Energy is in our DNA. From supplying the gas and coal that powered the industrial revolution, to becoming the market-leading energy services and solutions company we are today, we’ve been at the centre of the UK energy industry for over 200 years.
Today, we are unique among energy companies in the UK and Ireland, operating across the entire energy value chain through a variety of distinct, but complimentary businesses, all of which share the same purpose – energising a greener, fairer future.
For additional information on Centrica visit their Website
