THE VOICE – Newsletter Of SVL Business Solutions

A new name in the contact centre industry

SVL Business Solutions may be a new name but we UK’s most experienced provider of multimedia interaction recording and contact centre applications including quality management, analytics, customer feedback, workforce management, PCI compliance and real-time solutions.


SVL invests in Liquid Voice

SVL Business Solutions has acquired a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions

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Fine tuning applications for maximum benefits

As the UK’s only NICE Certified Consultancy Partner SVL Consultancy is clearly focused on enabling contact centres and control rooms to configure advanced applications to meet business requirements.

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PCI compliance solutions for contact centres

SVL Business Solutions has one of the industry’s widest ranges of PCI compliance solutions that enable contact centres taking personal data and credit card payment details over the telephone to comply with PCI DSS standards.

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Cost effective PCI compliance for Norton Finance

Norton Finance has installed a Liquid Voice recording platform to cost effectively achieve PCI compliance and meet all regulatory requirements relating to taking payments over the telephone.

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Testimonial – Ageas (UK)

“Working closely in partnership with SVL Business Solutions, we have been able to automate previously manual, time consuming processes to enhance operational efficiency, reduce costs and deliver an enhanced customer service.”

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2 Orbital Court, Peel Park, East Kilbride, Glasgow G74 5PH

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