Ultracomms, the Contact Centre solutions provider, appoints Alan Quinlan as Channel Sales Director to further develop its channel business
Contact centre solutions provider Ultracomms has announced the appointment of Alan Quinlan as Channel Sales Director to head the company’s new channel programme. Alan’s appointment is part of the company’s current expansion plan, which Ultracomms says will include the scheduled introduction of some highly innovative developments during 2015.
Ultracomms is actively recruiting partners across the UK and Ireland to promote its’ cloud and on-site solutions, typically used as part of unified communications, networking, compliance and customer experience strategies.
Alan joins Ultracomms from headset and audio firm Jabra, where he was UK sales director for over four years, successfully delivering year-on-year business growth through channel partnerships.
Commenting on Alan’s appointment, Ultracomms’ CEO Justin Hamilton-Martin, said,
“Alan joins us at a pivotal point in Ultracomms’ expansion period. For the past ten years the company has been quietly and steadily growing a loyal customer base and the in-house R&D team has been focused on developing some ground-breaking solutions for the contact centre market. Now is the perfect time to start working more closely with the channel community, to collectively grow the market opportunity.”
Alan’s key focus will be on helping channel partners realise the revenue potential around PCI DSS, the global industry standard, for which regulations and enforcement became more stringent from January 2015. For the channel, there is the opportunity to engage with customers who may have previously deferred decisions around PCI DSS compliance, or used pause and resume solutions. Ultracomms’ technology provides an opportunity for channel partners to reduce their compliance costs, and move to the lowest cost option around self-assessment (potentially from SAQC to SAQA).
Says Alan Quinlan, “Fuelled by the recent changes to the PCI DSS standards”. I’m already getting great feedback about our cloud and on-site solutions from the market, and look forward to developing existing and new relationships in the channel”.
Ultracomms was founded over a decade ago as Europe’s first cloud-based contact centre solution provider. Today, the company is positioned as one of the UK’s most innovative contact centre solution providers, with both on-premise and cloud options. Its’ services help clients to achieve: better customer engagement and real-time responsiveness; reduced contact centre cost of ownership; simplified infrastructure; staff optimisation; compliance; and visibility of contact centre performance.