UK National Contact Centre Awards 2021 Shortlist Announced

UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner in September

The shortlist for the UK National Contact Centre Awards 2021 has been revealed as tickets go on sale for the UK industry’s largest awards celebration. After a year of virtual awards, the winners of the UKNCCAs will be announced at the Brewery in London on Monday 27 September 2021.

Leigh Hopwood, CEO at the CCMA, said,

“The quality of the nominations this year has been outstanding. With an increase in the number of organisations entering, the judges had a hard time identifying nominations to go through to the next stage of the process. So many congratulations to all the Finalists,”

Finalists include individuals and teams from organisations including Aegon, All State Northern Ireland, Dignity, HM Courts & Tribunals Service, Holland & Barrett, John Lewis, Natwest, NFU Mutual, OVO Energy, Regenda Homes, Serco, Traveline Cymru, Westminster City Council and Virgin Media.

The judges will now interview all those finalists in individual categories, and hear presentations from those in the team or organisation categories  All judging will be face to face, in an engaging virtual setting, and the judges look forward to meeting everyone that has made it to this second and final stage in the process.

One of the Head Judges, James Revell, Director of International Contact Centres at Air France KLM, commented,

“The competition is on,”

“This next phase in the process is really exciting. When the Finalists share their stories with such passion, you realise just how much the industry is pushing itself to raise standards. And as these awards recognise the people that work in the industry, it is always heart-warming to hear what they have achieved as individuals and as teams. On behalf of all the judges, we wish every shortlisted individual, team and organisation the best of luck.”

The winners were due to be announced in July, but under current Government guidelines the organisers made the decision to delay the evening to give everyone the opportunity to attend. The Awards Dinner is by invitation only and Finalists are invited to claim their tickets following communication from the Director of Awards, Jackie Pringle.

“I have been in touch with all the Finalists, offering my personal congratulations and to invite them to the Awards Dinner,” said Jackie. “We hope that every Finalist will be able to join us on the night and celebrate just how far they have come in the last 12 months. For now, they have the opportunity to show off their achievements in front of the judges – an experience that many say is really uplifting.”



To see all of the Finalists for the UK National Contact Centre Awards Click Here

The UK National Contact Centre Awards are now in their 26th year and recognise exceptional and inspirational individuals and teams in the industry who are role models and deserve recognition for the outstanding work they are doing in their contact centre operation.​ These awards are all about the people, amazing people who deserve to be rewarded.

Past winners have gone on to great things – many are now at senior management and board level, and some make up our panel of highly qualified independent judges.

The awards have an excellent reputation across the industry for being of a very high standard. All nominees go through a rigorous judging process, including personal face-to-face interviews, panel judging and site visits – which will be conducted remotely in 2021.

The award judges are people who work in the industry with an excellent reputation and track record. Judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging on the programme for several years, and many have been through the process themselves as nominees. Judges are not from vendors or suppliers.

For additional information on the Awards visit their Website

The CCMA (Call Centre Management Association) is the longest established association representing the contact centre industry in the UK.  The membership organisation supports contact centre leaders through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Its aim is to offer timely and impartial advice to its members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

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