ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities
AT Management Limited have announced the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa.
This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial (South Africa), and The Verity Centre (UK), marking a major milestone for the group.
With a team of over 1,000 colleagues and years of experience, The ATM Group provides tailored solutions, optimising processes to improve outcomes while handling more than 25 million customer interactions annually.
Founded by Andrew McArthur in 2007, The ATM Group has evolved from its beginnings in Bristol to become a leader in Revenue Generation (RX) and Customer Experience (CX), specialising in customer engagement at every step of the customer journey.
By leveraging AI, automation, and technology-led solutions, the group delivers significant efficiencies, enriching partner and customer experiences alike, particularly in the home, health, and leisure sectors.
Vimal Prema. Group Managing Director, commented,
“Our creation of The ATM Group marks an exciting new chapter of our ability to deliver even more innovative CX solutions”
“Expanding our operational footprint also enables us to combine our UK expertise with a global perspective, helping partners create solutions that offer clear ROI. Our colleagues’ dedication to meaningful results is central to our overall success.”
Andrew McArthur, the company’s founder, adds,
“This is about more than just geography; it’s about shaping the future of our industry.
We are entering a pivotal year, and this new phase is designed to deliver a truly optimised experience for our colleagues, clients, and their customers. 2024 is our launchpad, and it’s only the beginning.”
The ATM Group’s core values of bravery, collaboration, and humility continue to guide its approach to both client and colleague relationships.
Its multilingual capabilities, covering over 10 languages, further enable tailored solutions for a diverse and growing global customer base.
For additional information on The ATM Group visit their Website
