Sales Through Service Excellence
This workshop will take a fresh look at the sales customer experience, as we discover how harnessing the ‘human element’ is key to sales success.
Course Description
A range of obstacles can prevent us from getting to, and closing, on those all-important sales.
Join us to explore how the ‘human element’ can make a difference to our sales relationships. We’ll find out how emotional intelligence can be used to make connections, gain trust, and maximise opportunities in our time together. When we are truly in service to our customers, we are listening to them to understand and anticipate their unique needs – and great sales are a natural outcome.
Learning outcomes
- Examine your current customer interactions and identify ways to maximise sales and service opportunities
- Harness your emotional intelligence to increase empathy and rapport-building skills, creating more successful sales relationships
- Apply a communication style that is tailored to each customer, creating a more proactive, flexible and successful selling environment
- Increase awareness of your personal image and appreciate its influence on the sales process.
Benefits to your business
- Outbound telesales – cold selling – has a bad reputation among consumers, which is why very few companies do that any more
- Fortunately there are other ways, these days, to achieve extra sales without hard selling people on the phone
- Customers who are satisfied will spend 140% more with a brand they love over their customer lifetime.
Course content
- Understanding the link between service excellence and our selling relationships
- Proactively identifying sales opportunities
- Harnessing our emotional intelligence to overcome our current barriers to sales
- Understanding communication styles and preferences
- Enhanced listening and effective questioning to establish and respond to customers’ explicit and implied needs
- Identifying the difference between the features and benefits of products and services
- Developing and projecting a positive image
- Positive positioning and effective objection handling
- Effective influencing and persuasion skills to create a positive sale
For additional information on the event or to reserve your place Click Here
