Resource Planning For Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
After this virtual training course Team Leaders will be able to raise awareness in their centres of how they and their team’s actions and behaviours impact the forecasts and schedules.
They will also understand how schedule adherence, correct use of activity codes and managing holiday allocations determine the planning outputs, and how their actions could reduce the pressure of work.
This course will highlight the key areas of the planning process that Team Leaders and advisors influence, raising awareness of how their actions determine the planning outputs.
This virtual training course provides information and tools for delegates to educate advisors in your centre on the impact their behaviour has on shift patterns, time off the phone and how busy they are when logged in.
An overview of the outputs of Resource Planning
How Advisors and Team Leaders impact these
Appreciation of the influence of Advisor behaviour on planning outputs
How working closely to the plan can give them a better workload balance and work-life balance
Identify what needs to improve in your centre, including data analysis and reporting, as well as advisor awareness and behaviours
Prioritise the issues you have identified