Puzzel’s Top 3 Predictions for Contact Centres in 2020

Rapid change in the contact centre industry may seem overwhelming but a great place to start…

Keep Calm, it’s only GDPR! Questions to ask your Tech Provider

Keep calm, it’s only GDPR!  Seven questions to ask your technology provider According to Thomas Rodseth,…

Choosing the Right Robot for your Contact Centre

Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…

Puzzel How to Reduce Costs in the Contact Centre

Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of…

The Scary Truth of Customer Security in the Contact Centre

Facing up to the scary truth of customer security in contact centres Thomas Rodseth, VP of…

Make Web Chat Work for your Contact Centre

The Web Chat promise delivers in so many ways.  It guarantees a seamless digital experience, offering…

The Rise Of The Multi-Skilled Contact Centre Agent

The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…

Six Practical Steps to Make Web Chat Work For You

Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…

The Truth About Self Service, Bots & Intelligent Assistance

The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing…

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