Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading telecom leverages NICE’s voice-based authentication solution to more securely…
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises Sinclair Voicenet as having EMEA’s largest customer base Sinclair…
NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals at Banca Popolare di Sondrio with eliminating processing errors,…
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic Automation The new release provides…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods NICE Systems have announced that Long Term Care…
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In recent analyst report NICE extends its lead as #1…
NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service and U.S. consumers have lower expectations in 15 out…
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between leading software solutions provider and top management consultancy will…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the most advanced analytics technology and most comprehensive offering in…
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever increasing challenge of improving efficiencies and reducing costs, whilst…
NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product Innovation NICE Systems is presented with the TMC Labs Innovation…
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems Sinclair Voicenet, the UK’s longest established specialist provider of…
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By capturing, identifying, and managing complaints across the enterprise, organizations…
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions, which include audio, video, text, and screen-sharing NICE Systems…
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for Better Customer Experience NICE Systems have announced that Thomas…
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and prevent fraud in real time using voice biometrics and…