Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading telecom leverages NICE’s voice-based…
NICE Systems
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises Sinclair Voicenet as having…
NICE Robotic Automation Assists in Credit Card Fraud Prevention
NICE Robotic Automation Assists in Credit Card Fraud Prevention Process at Helpline and Accelerates Loan Approvals at Banca Popolare di…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for Desktop Analytics and Robotic…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak Periods NICE Systems have…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In recent analyst report NICE…
Survey Finds Social Media Customer Service Declines
NICE/BCG 2016 Consumer Experience Report reveals social media use is on the decline for customer service and U.S. consumers have…
NICE and BCG Form Partnership for Insights into Customer Behaviour
NICE and BCG Form Strategic Partnership to Generate Deeper Insights into Omni-Channel Customer Behaviour Collaboration between leading software solutions provider…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the most advanced analytics technology…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever increasing challenge of improving…
NICE Systems Receives Two Contact Centre Awards
NICE Systems Receives Two Contact Centre Awards for its Ground-Breaking Contribution to the Industry and Product Innovation NICE Systems is presented…
Sinclair Voicenet Enterprise Business Partner of the Year by NICE Systems
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems Sinclair Voicenet, the UK’s…
NICE Systems Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By capturing, identifying, and managing…
NICE Systems Shape Recording Standard for WebRTC Comms
NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions, which include audio, video,…
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for Better Customer Experience NICE…
NICE Systems Fraud Prevention allows contact centres to detect suspicious caller activity
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and prevent fraud in real…